A New Way to Provide Quality, Dignified Service

As a leader for more than 90 years in assuring healthy, nutritious foods are provided to families and individuals facing hunger, LSS has embraced its mission to offer quality, dignified services while being good stewards of the funds donated to support our work.

As part of that responsibility, LSS also has pioneered new methods for getting food to those who need it. For example, in 2006 LSS was the first in central Ohio to convert to the choice pantry model, where clients can choose the food they want for their families based on the food groups.

To ensure we can sustain our services into the future, and to maximize access, increase choice and improve convenience for our clients, once again LSS is innovating its approach to food delivery by leveraging the efficiencies and cost savings available through digital technology and mobile distribution. Over the course of the next few months, we will transition from traditional storefront pantries to an all-new online ordering and mobile distribution system, and those pantries will close.

This change allows us to maintain our mission of providing food for hungry families in a way that is more cost-effective for our organization and sustainable for the long term.

What will not change is the number of families we serve every year. Our goal is to serve as many or more hungry Ohio families. It is important to us that we meet our clients where they are and offer support with the respect and dignity each person deserves.

Please scroll down for more information and contact us if you have any questions.

Still the Choice Model

The choice food pantry concept helps to build self-esteem and provides dignity to those who are in need by allowing clients to choose the food their families will eat. It also allows the LSS Food Pantries to be a better steward of our donated or purchased food by eliminating the chance of giving out items that will not be used.

The traditional choice food pantry model allows clients to select their own foods within the USDA food groups. In our new online system, families will still be able to choose the food they most need but will not be constrained by food groups.

Online Ordering

Clients will self-register on our new online ordering system and will be assigned points based on their family size. These points will be used to choose any shelf-stable item available in the system they need. They will not be bound by the four food groups. When picking up their order, clients will also be able to pick out produce and other perishable items based on availability and family size.

According to the Pew Research Center, 81% of people with incomes less than $30,000 use the Internet (computer or phone).  This online ordering system will allow us to streamline our operations at very little expense. We will offer a call center for those without internet access to place orders over the phone.

Our ordering website is not available but will be soon. Click on the button below to see screenshots of a similar site.

Learn More

Locations Close to Home

This month (November only), residents of Noble and Guernsey counties can visit our produce distribution on its regularly-scheduled day of Nov 17 from 10-2.  A regular shelf stable distribution will be Nov 28 from 12-2.  Going forward starting in December, there will be two shelf stable mobile distributions on the first and second Fridays of the month from 12-2.  The produce distribution will remain on the third Friday from 10-2.  All of these will be at the Noble County Fairgrounds. More info on Guernsey County distributions coming soon.

Starting in December, clients in Coshocton and Muskingum counties will be able to pick up produce at two monthly distributions. Locations, dates and times to be announced soon.

Starting in 2018, clients will be able to pick up the food ordered online in several locations in Franklin and Delaware counties.

This will include up to seven locations in Franklin County weekly and two locations in Delaware County.

More information including dates, times and locations to come soon.

Photo Gallery

We’ve been distributing food to Ohio families via mobile distributions for more than 8 years.

Resources

Please download our Frequently Asked Questions document or our press release for more information. If you need to inform clients of this new system, please download our poster or postcard for printing.

If you have any further questions, don’t hesitate to contact us through the contact form.

Frequently Asked Questions

Press Release

Franklin County Postcard

Franklin County Poster

Lutheran Social Services of Central Ohio is a United Way agency, a member of Lutheran Services in America and a non-profit 501(c)(3) organization.
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